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Frequently Asked Questions

Find answers to the most common questions about our recovery and tracking services.

Vehicle Recovery

What types of vehicles can you recover?

We recover cars, motorcycles, scooters, mopeds, trailers, caravans, pickup trucks, and vans. No matter the size or type, our team has the tools and expertise to track and recover it.

How long does vehicle recovery typically take?

Recovery times vary, but our average is 24–72 hours. Cases with existing GPS trackers or recent thefts are often resolved much faster — sometimes within hours.

Do I need a police report before contacting you?

While we can begin our assessment immediately, we strongly recommend having a police report number. It helps us coordinate with law enforcement and ensures the recovery process is fully legal.

What if my vehicle has been taken to another country?

We have partnerships with recovery teams and law enforcement agencies in over 12 countries. Cross-border recovery is more complex but absolutely possible.

How much does vehicle recovery cost?

We operate on a moderate-fee basis. The fee depends on the kind of recovery and how long the asset has been stolen. Contact us for a free consultation and quote.

Account Recovery

Which platforms can you help recover accounts on?

We specialize in recovering accounts on Meta platforms (Facebook, Instagram, WhatsApp), X, TikTok, Snapchat, LinkedIn, YouTube, Gmail, and most other major social media and email platforms.

How do you recover a hacked account? Is it legal?

We use fully authorized and legal methods — working through official platform recovery channels, submitting verified identity claims, and coordinating with platform security teams.

What information do I need to provide for account recovery?

Typically: your username/profile link, the email associated with the account, date you noticed it was hacked, any suspicious activity, screenshots if available, and any previous passwords you remember.

Can the hacker access my data during the recovery process?

Once we begin recovery, we work to lock down the account immediately to prevent further unauthorized access. We also perform a full security audit after recovery.

What if the platform itself won't help me?

This is exactly where we excel. We have established channels that allow us to escalate cases effectively, even if you've been rejected by the platform's automated systems.

Tracker Installation

What type of GPS trackers do you install?

We install military-grade hidden GPS trackers that are tamper-proof, waterproof, and have long battery life (up to 2 years on a single charge). They use both GPS and cellular triangulation.

Can the tracker be detected or removed by thieves?

Our trackers are installed in hidden locations known only to our technicians. They have anti-tamper alerts — if someone tries to remove or disable the device, you'll receive an instant alert on your phone.

How do I monitor my vehicle after installation?

After installation, you get access to a mobile app and web dashboard where you can see your vehicle's real-time location, set geofence boundaries, view location history, and receive instant movement alerts.

Can I get a tracker installed on multiple vehicles?

Absolutely! We offer fleet tracking solutions for businesses with multiple vehicles. You can monitor all your vehicles from a single dashboard with discounted rates for bulk installations.

General Questions

Are your services available 24/7?

Yes! Theft and hacking don't follow business hours, and neither do we. Our support team, field operatives, and cyber security specialists are available around the clock, 365 days a year.

What areas do you cover?

We have coverage across the UK, US, Canada, Australia, and parts of Europe, the Middle East, and Asia. For areas without physical teams, we can assist with digital recovery and coordinate with local partners.

Is my personal information safe with you?

Absolutely. We take data privacy extremely seriously. All your information is encrypted, stored securely, and only accessible to authorized team members handling your case. We comply with GDPR and other regulations.

What happens after my asset is recovered?

After recovery, we arrange safe return of your asset, verify its condition, and provide a full recovery report. For accounts, we perform a complete security audit and hardening.

How do I get started?

Simply visit our Contact page and fill out the message form with details about your situation, or start a live chat for immediate assistance.

Still Have Questions?

Our team is standing by to answer anything not covered here.

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